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  • Portfolio
  • Resume
  • 3 Case Studies

Creative Strategist

20+ years driving performance across owned web (landing pages) and paid social

Watch the 90-Sec Reel

3 Case Studies

FDA De Novo | Personalized Mug Studio | UPS AR Museum

View/Download Case Studies

Video Testimonials

Chris Yohn

Former UPS Communications Manager

Global Business Services | Procurement & Real Estate

Bob Scrivner

Former UPS Director of Communications

Global Business Services | Procurement & Real Estate

Steven Walters

Former UPS Communications Supervisor

Global Business Services | Procurement & Real Estate

Xenex Disinfection Services

Creative Strategist

2023-Present

Social Media Strategy

Healthcare Needs a Hero

  • Designed bold, story-driven visuals for social, ads, and print. Casting customers as heroes in the fight against invisible threats.
  • Framed product as the trusted guide, showing how it empowers infection fighters to win.

16.3% Follower Increase

Grew LinkedIn by 1,100+ industry connections in 18 months by sharing value-driven content and starting real conversations.

Beyond the Budget

  • Produced persuasive video reframing purchasing decisions around value, not just budget.
  • Simplified complex selling points into a visual story for innovation-minded stakeholders.

Back in the Groove

  • Used positive storytelling and humor to spotlight emotional impact of tech-supported cleaning.
  • Boosted share-ability and engagement by celebrating EVS heroes and clinical trust.

AI Powered Storytelling | Video Performance Gained Traction

  • Video views hit 1,239 in June 2025, the highest across the entire year.
  • Notable boost in May–June suggests content timing and targeting worked well.

Followers gained: Steady monthly growth, peaking at 97 new followers in June 2025.

Strategic Campaigns

Smart visuals. Clear messaging. Real engagement.

  • Designed and executed multi-channel campaigns to drive awareness, engagement, and post-sale retention.
  • From paid search and nurture emails to webinars and social content.
  • Built creative that stayed on brand, hit the mark, and made complexity feel simple.

LinkedIn Ads

Targeted decision makers in hospitals.

Result: Highest CTR of the quarter.

C. Diff Email Series

Launched new study findings ahead of 2025 APIC conference.

Result: 36% open rate, strong pre-conference engagement.

Monthly Webinar

Produced and edited "Masterclass" event + new dashboard teaser.

Result: Drove follow-up from 3 key accounts, built pipelines in SalesForce.

Brand Identity and Consistency

  • Designed and developed Xenex’s 2024 Brand Guide, aligning visual identity across all touch points.
  • Established logo standards, color hierarchy, typography, and image treatments.
  • Created easy-to-follow guidelines for internal teams, partner vendors, and corporate comms.
  • Developed branded templates for digital, print, and trade show materials.

Collaborated across departments to ensure compliance and consistency in every 

customer-facing document.

United Parcel Services

Communications Creative Strategist | Global Business Services and Procurement & Real Estate

2014-2023

SharePoint UX & CMS Design

Created digital spaces that are intuitive, inclusive, and easy to navigate, for 100K+ employees.

At UPS, I designed internal SharePoint sites used across departments, focusing on usability, accessibility, and brand alignment. These CMS platforms were more than functional—they reflected UPS’s culture, supported equity, and made everyday communication easier for everyone.


  • Designed and launched multiple SharePoint sites for GBS, Procurement, and Real Estate.
  • Built custom navigation systems for faster access to tools, forms, and updates.
  • Prioritized accessibility, equity, and user clarity across all layouts.
  • Developed onboarding pathways for non-technical users to reduce friction.
  • Partnered with internal teams to align structure, branding, and compliance.

Cut help desk questions related to navigation by 1/3.

Increased platform engagement by 65% in first 90 days post-launch.

Making corporate messages click—visually and verbally

Designed high-impact presentations for multiple departments, including C-suite leaders—applying Smart Brevity principles to turn complex information into clear, engaging slides. These decks strengthened internal alignment and supported employee buy-in across Sales, GBS, Procurement, and more.


  • Created branded PowerPoint decks for Sales, Procurement, GBS, and BRGs.
  • Aligned design with brand tone, stakeholder goals, and audience clarity.

Reduced revision cycles by delivering polished, first-draft-ready visuals.

Designs that Deliver

Creative Direction Aligned with UPS Culture, Inclusion, and Business Goals

Across my tenure at UPS, I designed hundreds of impactful visuals for internal and external campaigns, ranging from DEI truck wraps to fiesta medals and seasonal brand initiatives.


  • Designed event-specific collateral for holidays, awareness months, and leadership spotlights.
  • Balanced playful design with brand standards to elevate employee experience and brand equity.

500+ Graphics Designed

Partnered with BRGs and leaders to align design with messaging

Internal Engagement & Virtual Experience Design

Elevating Employee Connection Through Thoughtful Design

Created tools and visuals that made it easier for employees to stay informed, feel recognized, and connect across global teams. Even in hybrid work environments.


  • Designed branded Outlook-ready email templates using Microsoft Word for consistent internal comms.
  • Helped organize and promote Power Lunches. Learning sessions that encouraged professional growth beyond daily roles.
  • Created Beacons and Power UPSers recognition visuals to spotlight team contributions.
  • Designed custom Microsoft Teams backgrounds and digital nameplates to elevate remote meetings and group events.
  • Developed meeting templates and recap tools that increased clarity, alignment, and accountability across teams.

Global Reach, Personal Touch

Led content design for global internal sites, streamlining communication and platform usability for tens of thousands of employees across UPS’ GBS and Procurement divisions.

Freelance Artist and Graphic Designer

2007-2014

Live Art, Local Heart

From wedding canvases to cultural storytelling—art that lives, breathes, and belongs.

As a San Antonio-based creative and live wedding artist, I turn fleeting moments into lasting, hand-crafted memories. My work draws deeply from the city’s culture—blending truth, tradition, and a touch of fiction to create meaningful visuals that connect with real people.


  • Live Event Artist – Captured real-time moments for weddings and private events, adding interactive artistry to special days.
  • Cultural Storyteller – Designed pieces inspired by San Antonio’s vibrant identity, from Día de los Muertos to downtown street life.
  • Freelance Brand Work – Created custom pieces for local businesses including restaurants, shops, and community events.
  • Instagram Growth – Grew @jayflo_designs engagement by capturing audience attention through live art moments and personal stories.
  • Visual Fusion – Merged photography, illustration, and digital art to elevate everyday scenes into narrative-driven visuals.

70+ Commissions

Brought bold ideas to life—from live paintings and murals to digital builds and even custom aquariums.”

The Walt Disney World Company

Resort Front Drive and Airline Check-in Manager

1995-2007

Where it All Began

Disney World | Leadership Foundations

Started my journey at Disney World, where I gained lifelong lessons in leadership, equity, and empathy.


Learned the power of:

• Progressive coaching and accountability

• Leading by example — not authority

• Creating inclusive experiences for all

These principles shaped how I lead today — with clarity, compassion, and conviction.

THANK YOU

Thanks for scrolling through my work

And for considering me for the 

The Rock Marketing Strategy & Brand Manager.

I’d love the opportunity to help bring creative clarity to your mission.

Let’s connect soon!

View/Download Resume

Copyright © 2025 Jay Fló Designs - All Rights Reserved.

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